Terms of Service

Who we are

• TimenBill is operated by Time N Bill Pty Ltd (Company, we, us).
• If you use the Service for an organization, that organization is the Customer and you are an authorized User.
• If you use the Service personally, you are the Customer.
• These Terms apply to all access to the Service, including marketing pages and support interactions.

Scope and definitions

• Service means the TimenBill platform, including websites, apps, APIs, and support.
• Website means our marketing sites and domains.
• Customer means the person or organization that owns a workspace subscription.
• Workspace means a tenant account with company data, settings, and users.
• User means any individual authorized to access a workspace.
• Administrator means a user with authority to manage users, settings, and billing.
• Content means data, files, and materials submitted to the Service.
• Customer Data means Content and account data tied to a workspace.
• Documentation means our help center, guides, and in-product explanations.
• Subscription means the plan, billing cycle, and any add-ons selected for a workspace.
• Plan means a subscription tier with specific features, limits, and pricing.
• Fees means charges for subscriptions and add-ons.
• Usage Data means de-identified, aggregated data about how the Service is used.
• Third-Party Services means products or services not operated by us that integrate with or are linked from the Service.
• Policies means the Acceptable Use Policy, Billing & Refund Policy, Privacy Policy, Cookie Notice, and Data Processing Addendum.

Agreement structure and precedence

• These Terms include the Policies, which are incorporated by reference.
• If there is a conflict, the DPA controls for data protection matters, the Billing Policy controls for billing matters, and these Terms control for everything else.
• If we sign a separate written agreement with you, it controls for its scope and supersedes conflicting terms.
• Headings are for convenience only and do not affect interpretation.
• If translations exist, the English version controls to the extent permitted by law.

Eligibility and authority

• You must be at least 16 years old to use the Service unless a higher minimum age applies in your region.
• You must not be prohibited from using the Service under applicable law or sanctions.
• If you use the Service on behalf of an organization, you represent that you have authority to bind it.
• You must provide accurate, current, and complete information.

Account registration and security

• Each user must have their own account. Sharing credentials is not permitted.
• Keep credentials secure and use multi-factor authentication where available.
• You are responsible for all activity in your account and workspace.
• Notify us promptly of unauthorized access or suspected security incidents.
• You are responsible for the security of devices, networks, and identity providers you control.
• You will not create accounts through automated means without our written permission.
• You must keep contact details current so we can send notices and security alerts.

Organization administrators

• Administrators can manage users, settings, integrations, content access, and billing.
• We may rely on administrator instructions as authorized actions of the Customer.
• You are responsible for selecting administrators and ensuring they comply with these Terms.
• Users acknowledge that administrators may access, export, or delete Content within the workspace.

Authorized users and access management

• Administrators control roles, permissions, and access scopes.
• Remove access promptly when a user is no longer authorized.
• You are responsible for actions of users and invited collaborators under your workspace.
• Sharing features may expose Content to external recipients; you control those settings.
• Billing is based on active users as described in our Billing & Refund Policy; keep your roster accurate.

Acceptable use

Use the Service lawfully and in accordance with our Acceptable Use Policy. Highlights of prohibited conduct include:

• Accessing or attempting to access accounts or systems without authorization.
• Uploading malware, harmful code, or content that infringes intellectual property rights.
• Interfering with the Service, including ad delivery or measurement on the free plan.
• Scraping, harvesting, or bulk downloading data outside approved features.
• Using the Service to build or train competing products without written consent.

Customer responsibilities

• You are responsible for the accuracy, quality, and legality of Content and for obtaining required consents.
• You control who can access Content, including client-facing recipients and external collaborators.
• You are responsible for client communications, invoice delivery, payment collection, and disputes.
• You are responsible for compliance with recordkeeping, payroll, tax, and professional obligations.
• Review settings for access, retention, exports, and integrations regularly.
• Verify reports, invoices, calculations, and outputs before relying on them for decisions.
• The Service is not a backup system; maintain your own backups.

Your representations and warranties

• You have authority to enter into these Terms and to grant the rights described in them.
• Your Content and use of the Service do not violate any law, regulation, or third-party rights.
• You will use the Service only for lawful business purposes consistent with these Terms.
• You have obtained all notices and consents required for the personal data you submit.

Subscriptions, billing, and renewals

• Fees are billed in advance on a monthly or annual cycle and renew automatically unless canceled.
• Plan features, limits, and pricing are described on our marketing pages and in the Service.
• Seat counts, storage, and add-ons are measured and billed as described in the Billing Policy.
• You authorize us and our payment processors to charge the payment method on file.
• You must keep billing contact details and payment methods current and authorized.
• Fees are non-refundable except as required by law or described in our Billing Policy.
• We may suspend or downgrade access for nonpayment as described in the Billing Policy.
• You consent to receive invoices, receipts, and billing notices electronically.

Trials, credits, and promotions

• Trials may be offered for a limited time and may restrict features or usage.
• Trials convert to paid subscriptions at the end of the trial term unless canceled beforehand.
• Promotional credits have no cash value, may expire, and may be revoked for abuse.
• We may modify or end promotions at any time, subject to applicable law.

Usage limits and fair use

• Plans may include limits on seats, storage, exports, API access, or other features.
• We may monitor usage to verify compliance, protect the Service, and support billing.
• We may throttle, suspend, or require upgrades if usage exceeds plan limits.
• Automated access must respect documented rate limits and usage controls.
• You agree to cooperate with reasonable requests to reduce excessive usage.

API access and developer credentials

• If we provide API access, it is subject to these Terms, Documentation, and plan limits.
• You are responsible for safeguarding API keys and credentials and for all activity using them.
• We may revoke or rotate credentials for security, misuse, or nonpayment.
• API access may be limited, throttled, or suspended to protect the Service.
• You may not use APIs to scrape or replicate the Service or to bypass access controls.

Free plan and ads

• The free plan is ad-supported. Ads may be delivered by third-party partners in the workspace header.
• Ads are limited to the workspace banner; we do not insert ads into invoices, exports, or client communications.
• You can remove ads by upgrading to a paid plan.
• You agree not to block, interfere with, or manipulate ad delivery or measurement.
• Ad partners may use cookies or identifiers as described in our Cookie Notice and Privacy Policy.

Content and intellectual property

• You retain ownership of your Content.
• You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Content to provide the Service.
• You represent that you have the rights and permissions needed to submit Content and grant this license.
• We may access Content to provide support, address security issues, or comply with legal obligations.
• We may remove or disable access to Content that violates law or these Terms, or if required by legal process.
• We may generate and use Usage Data to operate, improve, and protect the Service.
• We grant you a limited, non-exclusive, non-transferable license to use the Service for internal business purposes.
• We own the Service, software, Documentation, and related intellectual property.
• Our name, logo, and brand elements are trademarks and may not be used without written permission.
• We will not use your name or logo in marketing without your consent.

Restrictions on use

• You may not resell, rent, or sublicense the Service or make it available as a service bureau.
• You may not reverse engineer, decompile, or attempt to discover source code except where permitted by law.
• You may not copy, modify, or create derivative works from the Service except as allowed by law.
• You may not circumvent usage limits, access controls, or security features.
• You may not benchmark or publish performance results without our written permission.
• You may not use the Service for high-risk activities where failures could cause harm or legal liability.
• You may not remove or obscure proprietary notices or attribution.

Feedback

• Feedback is voluntary and not confidential.
• You grant us a perpetual, royalty-free right to use and implement feedback without restriction.
• We are not required to compensate you for feedback.

Copyright and infringement complaints

• If you believe Content infringes your rights, email privacy@timenbill.com.
• Include sufficient detail to identify the work and the allegedly infringing material.
• We may remove or disable access to Content and may terminate repeat infringers where appropriate.

Privacy and data protection

• Our Privacy Policy explains how we collect and process personal information.
• If you are subject to GDPR or similar laws, our Data Processing Addendum applies.
• For Content you submit, you act as the data controller and we act as a processor or service provider.
• We act as a controller for account administration and marketing activities.
• You are responsible for providing required notices and obtaining consents for personal data you submit.

Data retention, deletion, and export

• We retain Content as described in our Privacy Policy.
• After cancellation, export Content before deletion periods or storage limits apply.
• Paid subscriptions that revert to free plans receive a 30-day grace period and a limited download-only window for storage overages.
• We may retain logs, billing records, and security data as required by law or to enforce these Terms.

Data location and international transfers

• We may process or store data in Australia and other locations where we or our service providers operate.
• By using the Service, you authorize cross-border transfers as described in our Privacy Policy.
• Transfer mechanisms are described in the DPA when applicable.

Security and incident response

• We maintain administrative, technical, and physical safeguards designed to protect the Service.
• You are responsible for configuring security settings, managing access, and protecting credentials.
• You must notify us promptly of suspected compromise of your account or credentials.
• We will notify you of incidents affecting personal data as required by law and our DPA.

Monitoring and audit trails

• We may log and monitor activity to secure the Service and prevent abuse.
• Audit trails or history views are provided for informational purposes only.
• You are responsible for maintaining any records required by law or your professional obligations.

Confidentiality

• Each party may receive confidential information from the other.
• The receiving party will protect it using reasonable care and use it only to fulfill obligations under these Terms.
• Confidentiality does not apply to information that is public, independently developed, or lawfully obtained.
• Confidentiality obligations survive termination.

Third-party services

• Third-Party Services are governed by their own terms, and we are not responsible for them.
• If you enable integrations, you authorize us to share Content with the provider as needed.
• Third-Party Services may change, suspend, or discontinue functionality without notice.
• You are responsible for any fees or obligations you incur with those providers.
• Links to third-party sites are provided for convenience and do not imply endorsement.

Support and communications

• Support is provided through documentation, in-app messaging, and email.
• Support availability and response times may vary by plan and region.
• We may send service-related notices, security updates, and operational communications.
• You consent to receive electronic communications and records from us.
• Notices to us must be sent to privacy@timenbill.com unless otherwise stated.
• Notices to you are effective when sent to the email address on file or posted in the Service.

Beta, pilot, and early access features

• Beta, pilot, or early access features are optional and may be changed or removed at any time.
• These features may be unsupported and are provided "as is" without warranties or service commitments.
• Use of beta features is at your own risk.

Service changes and availability

• We may update, improve, or discontinue features from time to time.
• We strive for reliable availability but do not guarantee uninterrupted Service.
• No service level agreement applies unless expressly stated in writing.
• We may perform scheduled maintenance or emergency work and will provide notice when reasonable.

Suspension and termination

• You may cancel paid subscriptions per the Billing Policy.
• We may suspend or terminate access for breach, security risks, or legal requirements.
• We may suspend access immediately for suspected fraud, abuse, or threats to the Service or users.
• We may comply with legal requests and will attempt to notify you unless prohibited.
• Upon termination, access ends and export options are governed by the Privacy and Billing policies.
• We may delete or de-identify Content after retention periods expire.
• Fees incurred up to termination remain due.
• Sections that by their nature should survive will survive, including payment obligations and liability limits.

Disclaimers

• The Service is provided "as is" and "as available" to the fullest extent permitted by law.
• We disclaim all warranties, including implied warranties of merchantability, fitness, and non-infringement.
• We do not guarantee that any invoice, report, or output will be accepted by third parties.
• TimenBill does not provide legal, tax, accounting, or financial advice.
• You are responsible for verifying outputs, reports, and compliance decisions.

Limitation of liability

• To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages.
• We are not liable for lost profits, revenue, data, goodwill, or business interruption.
• Our total liability for any claim is limited to the Fees paid by the Customer in the 12 months preceding the event.
• Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the minimum permitted by law.

Indemnification

• You agree to indemnify and hold the Company harmless from claims arising out of your use of the Service, your Content, or your violation of these Terms.
• We may assume the defense of any claim subject to indemnification.
• You agree to cooperate and not settle without our prior written consent.

Waiver of legal actions and class proceedings

• You agree not to bring legal action against the Company arising out of or related to the Service, to the extent permitted by law.
• You agree to resolve disputes on an individual basis and waive any right to a class or representative action where enforceable.
• You waive any right to a jury trial where such waiver is enforceable.
• Claims must be brought within 12 months of the event giving rise to the claim unless a longer period is required by law.
• This section does not apply where prohibited or to non-waivable statutory rights.

Export controls and sanctions

• You may not use the Service if you are located in a jurisdiction subject to comprehensive sanctions.
• You may not use the Service if you are prohibited under applicable export control or sanctions laws.
• You are responsible for compliance with export control and sanctions laws.

Force majeure

• Neither party is liable for delays or failures caused by events beyond reasonable control.
• Such events include natural disasters, labor disputes, internet outages, governmental actions, or failures of third-party providers.

Governing law and global jurisdiction

• These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law rules.
• You agree that disputes may be brought in courts located in New South Wales, Australia.
• Mandatory local laws and forums apply where required.

Local consumer rights

• Some jurisdictions provide non-waivable consumer rights.
• Nothing in these Terms limits rights that cannot be excluded under applicable law.

Assignment, subcontractors, and relationship

• You may not assign these Terms without our prior written consent.
• We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• We may use subcontractors to deliver the Service.
• These Terms do not create a partnership, joint venture, or agency relationship.

Entire agreement and severability

• These Terms and the Policies constitute the entire agreement regarding the Service.
• There are no third-party beneficiaries to these Terms.
• If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
• Failure to enforce a provision is not a waiver of that provision.

Changes to these Terms

• We may update these Terms from time to time.
• Updated Terms will be posted here with a revised date.
• Material changes will be communicated as required by law.
• Continued use of the Service after changes become effective constitutes acceptance.

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