Billing & Refund Policy

Definitions

• Billing Cycle means the monthly or annual period for which Fees are charged.
• Subscription Term means the period covered by a Billing Cycle.
• Active User means a user who can access the workspace and is counted for billing.
• Invited User means a user who has been invited to join a workspace but has not yet accepted.
• Add-ons means optional purchases such as storage packs.
• Usage Period means the timeframe in which usage is measured for billing.

Plans and pricing

• Pricing, plan features, and limits are shown on our marketing pages and in the Service.
• Plans may include base storage and per-seat allowances as described on the pricing page.
• Plan limits may apply to seats, storage, exports, integrations, or other features.
• We may update pricing as described in the Price changes section below.

Billing cycles and auto-renewal

• Subscriptions are billed in advance on a monthly or annual cycle.
• Subscriptions renew automatically unless canceled before the end of the current cycle.
• You authorize us to charge the payment method on file for each renewal.
• Billing dates are based on the start date of the Subscription Term.

Seat counts and proration

• Billing is based on active users in your workspace roster (Invitation Status = Active and not inactive).
• Inviting a team member may require purchasing additional seats before the invite is sent.
• Adding seats may change your Fees immediately.
• Removing users does not reduce Fees for the current Billing Cycle; monthly plans lower seat counts on the next cycle, while annual plans keep seats reserved for the term so they can be reassigned.
• Upgrades, downgrades, and seat additions are prorated for the remaining term; seat removals follow the rules above.
• Prorated charges or credits are shown before you confirm changes in the Service.
• You are responsible for keeping your roster accurate.

Add-ons and storage

• Storage packs and other add-ons are billed according to the plan and billing cycle selected.
• Add-ons may renew with your subscription unless removed.
• Usage above plan limits may require an upgrade or additional add-ons.
• We may throttle or restrict usage that exceeds plan limits until billing is resolved.

Taxes and fees

• Prices are exclusive of taxes unless stated otherwise.
• You are responsible for applicable taxes, duties, and government charges.
• We may collect tax information such as VAT, GST, or ABN to apply correct tax treatment.
• Tax rates may change based on billing location or regulatory requirements.
• If you claim a tax exemption, you must provide valid documentation.

Payment processing

• Payments are processed by Stripe or other payment providers.
• We do not store full payment card details on our servers.
• You must maintain valid payment methods and authorization to charge them.
• Payment processors may impose their own terms and fees.

Currency and exchange rates

• Fees are billed in the currency shown at checkout or in your billing settings.
• Your bank or card issuer may apply exchange rates or additional fees.
• We are not responsible for currency conversion differences or issuer fees.

Invoices, receipts, and notices

• Invoices and receipts are delivered electronically.
• You consent to receive billing notices by email or in-app notification.
• Billing records are available through the Service where supported.

Cancellations and downgrades

• You can cancel at any time from the account settings or by contacting support.
• Cancellations take effect at the end of the current Billing Cycle unless required by law.
• After cancellation, the workspace may revert to the free plan.
• Data retention and export windows are described in our Privacy Policy.

Refunds

• Refunds are not provided for unused time, unused seats, or partial periods.
• If local consumer protection laws require a refund, we will honor those requirements.
• Discretionary refunds may be offered in limited cases and do not create an ongoing obligation.
• Approved refunds are issued to the original payment method when possible.

Failed payments and suspension

• If a payment fails, we may retry the charge and notify administrators.
• We may suspend or downgrade access if payment is not resolved.
• Access may be restored after payment is successfully processed.
• We may revert a paid workspace to the free plan if payment remains unresolved.

Disputes and chargebacks

• Contact us before initiating a chargeback so we can resolve the issue.
• Billing disputes should be raised promptly after the charge appears.
• Unresolved chargebacks may result in immediate suspension or termination.
• You are responsible for fees or penalties incurred due to chargebacks.

Collections and late amounts

• We may use collection efforts to recover overdue amounts where permitted by law.
• You are responsible for reasonable costs incurred in collecting overdue amounts.

Price changes

• We may update pricing from time to time.
• Material changes will be communicated in advance where required by law.
• Price changes take effect on your next renewal unless otherwise stated.

Promotions and credits

• Promotional offers and credits may be subject to additional terms.
• Credits have no cash value and may expire.
• We may modify or end promotions at any time, subject to applicable law.

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