Website Privacy Policy

Who we are

• TimenBill is operated by Time N Bill Pty Ltd (ACN 692 701 661, ABN 91 692 701 661) in Australia.
• For website and account-administration data, TimenBill acts as the data controller.
• If you use TimenBill through an organization account, that organization controls workspace content and TimenBill acts as processor/service provider for that data under our DPA.

Scope

• Public marketing website visits and requests.
• Public FAQ assistant interactions and Contact an expert inquiries submitted from marketing/help pages.
• Sales, demo, onboarding, and support communications.
• Signup and account-administration workflows.
• Data-location selection, launch waitlist, and other account-administration preferences you provide to us.
• Billing contact records and payment-status metadata.
• Security, fraud-prevention, and abuse-prevention logs related to website and account access.
• It does not govern customer workspace content; see Client Privacy Policy.

Personal information we collect

• Identifiers and contact details (name, email, phone, company, country).
• Inquiry and communications data (messages, support requests, survey responses).
• FAQ assistant questions, contact-expert inquiries, and related product-evaluation details you submit on the website.
• Commercial and account data (plan interest, subscription status, billing contact details, Stripe identifiers).
• Account-administration data (selected data region, waitlist selections, locale, and consent preferences).
• Device, browser, and usage data (IP address, user agent, referring pages, clickstream and diagnostics).
• Marketing attribution data (campaign source, ad interactions, and conversion tracking signals).
• Security data (login signals, suspicious activity markers, consent history, and abuse risk indicators).

How we collect information

• Directly from you when you submit forms, request demos, or contact us.
• Automatically through cookies, browser storage, and telemetry technologies described in our Website Cookie Notice.
• From service providers and partners that support identity, payments, advertising, analytics, localization, and fraud prevention.
• From your organization administrator when they provision or manage your account.

How we use personal information

We do not sell personal information.

• Provide and secure our website and account services.
• Respond to requests, provide support, and manage customer relationships.
• Route FAQ assistant questions, expert-contact requests, and other website inquiries to the right published guidance or internal team.
• Process subscriptions, invoices, and payment status updates.
• Measure campaign performance and improve website reliability and content.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our terms and policies.

Legal bases (EEA, UK, Switzerland)

• Contract performance where processing is needed to provide requested services.
• Legitimate interests in operating, securing, and improving TimenBill.
• Consent where required (for example, certain cookies and direct marketing).
• Compliance with legal obligations.

Disclosures

We require providers to protect personal information and use it only for authorized services.

• Infrastructure, hosting, monitoring, and communications providers (for example, Microsoft services).
• Payment processors (for example, Stripe) to process transactions.
• AI providers used to power approved FAQ, support, and contact-routing workflows.
• Identity and integration providers when enabled by users.
• Advertising and analytics providers to deliver and measure website campaigns.
• Professional advisers, auditors, regulators, and legal authorities where required.
• Parties involved in a business transfer (merger, financing, acquisition, or asset sale).

International transfers

We may process website and account information in Australia, in the United States including our USA-hosted global directory and analytics environment, and in other regions where our providers operate. Where required, we apply safeguards such as contractual protections and security controls.

Retention

• We keep personal information for as long as needed for the purposes in this policy.
• We retain transaction, accounting, consent, and security records where legally required or operationally necessary.
• When data is no longer needed, we delete or de-identify it using reasonable measures.

Your privacy rights

• Access, correction, deletion, and portability rights may apply depending on your region.
• You may opt out of marketing emails at any time using unsubscribe links.
• You may manage non-essential cookie choices through our preference controls.
• US residents can review additional rights in our US State and California Privacy Notice.

Children

Our website and services are not directed to children. We do not knowingly collect personal information from children.

Changes

We may update this policy. If we make material changes, we will post the updated version here and update the effective date.

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