Question 1

What TimenBill is designed to do

Accepted Answer

TimenBill brings time tracking, billing, projects, clients, and analytics into one workspace so service teams can run work end to end without switching tools. Timers, project data, and billing details stay connected so the same work can flow into invoices and reports. It is designed to replace spreadsheets with a structured, auditable workflow.

Question 2

Who TimenBill is best for

Accepted Answer

Consultancies, agencies, and professional services teams that track time, bill clients, and want clear project visibility. It works well for teams that need shared timers, billing workflows, and reporting across multiple clients. Solo users can also run the same workflow without extra setup.

Question 3

Do I need to install anything?

Accepted Answer

No. TimenBill runs in the browser, so there is nothing to install on desktops or servers. Use a modern browser on desktop or mobile and sign in. Updates are delivered automatically.

Question 4

How long does setup take?

Accepted Answer

Most teams can be up and running right away by creating a company, inviting teammates, and setting up the first client and project. If you need rates, tax profiles, or imports, plan a bit more time for configuration. You can also start with a pilot project and expand later.

Question 5

Can a solo freelancer use TimenBill?

Accepted Answer

Yes. You can run a single-user workspace and use the full time tracking and billing workflow. When you hire, you can add seats without changing how your data is structured. Pricing scales by active seats.

Question 6

How do we get support?

Accepted Answer

Use the in-app support to raise tickets for help. Include screenshots, IDs, or steps to reproduce so we can resolve issues faster. Support responses are sent to the email associated with your request.

Question 7

Do you offer onboarding help?

Accepted Answer

Yes. The in-app helper includes tutorials and FAQs to get people started quickly. We can also provide guided onboarding sessions on request. Contact support to schedule.

Question 8

Do you provide training for teams?

Accepted Answer

Yes. We can run role-based training sessions and rollout tips tailored to your workflows. Training is scheduled through support and can focus on billing, projects, or reporting. Let us know your team size and goals.

Question 9

Is there a product roadmap we can follow?

Accepted Answer

We share major updates in release notes and via support communications. If you want insight into upcoming features, contact support and we can share current priorities. Timelines are subject to change.

Question 10

What can TimenBill help our team do day to day?

Accepted Answer

TimenBill helps your team run the full workday in one place. You can track time, manage clients and projects, work with files, turn completed work into invoices, send billing communications, and review performance without jumping between disconnected tools.

Question 11

Does TimenBill include document management?

Accepted Answer

Yes. TimenBill includes built-in document management through its Files workspace. Your team can store, preview, organize, version, review, approve, and manage access to files alongside the client and project work they support, instead of relying on a separate document system.

Question 12

What are TimenBill’s core features?

Accepted Answer

TimenBill brings together the core workflows service teams use most: time tracking, billing and invoicing, clients, projects, team management, analytics, files, email, calendar, reporting, imports, custom fields, and trust or retainer tracking. The goal is one connected workspace instead of separate apps for each step.

Question 13

Can TimenBill replace multiple tools in our workflow?

Accepted Answer

Yes. TimenBill is designed to replace several disconnected tools by bringing time tracking, billing, projects, clients, files, email, calendar, reporting, and related admin work into one connected workspace. That means fewer handoffs, less double entry, and better visibility across the whole workflow.

Question 14

How does AI help inside TimenBill?

Accepted Answer

AI helps with the admin work that slows teams down. Inside TimenBill it can help write time narratives, draft emails faster, pull key details from receipts and invoices with OCR to speed up expense entry, and support prompt-based workflows in supported areas. It is there to reduce manual work, not replace your team’s judgment.

Question 15

Which features are included in the Free plan?

Accepted Answer

The Free plan includes the full TimenBill workspace with no feature gates across the main product areas. That means your team can use time tracking, billing, clients, projects, team, analytics, files, email, calendar, reporting, custom fields, and more from day one. The main Free-plan differences are ads in the header and a 1 GB workspace storage limit.

Question 16

Can TimenBill handle unlimited clients and projects?

Accepted Answer

Yes. TimenBill is built to support unlimited clients and unlimited projects, and the marketing workspace also positions unlimited seats as included. That makes it easy to start small and keep growing without rebuilding your setup later.

Question 17

What makes TimenBill different from other time and billing tools?

Accepted Answer

TimenBill stands out by connecting time, billing, projects, clients, files, email, calendar, and reporting in one workspace instead of making teams stitch together multiple tools. It also keeps the Free workspace broad, with zero feature gates across the core product, and adds built-in AI to cut down repetitive admin work. The result is a simpler, more connected way to run client work day to day.

Question 18

Can we run multiple companies under one login?

Accepted Answer

Yes. A single user can belong to multiple companies and switch between them in the header. Each company has its own data, settings, and permissions. Your access level can differ per company.

Question 19

Does TimenBill work on mobile?

Accepted Answer

Yes. The app is responsive and supports mobile-friendly time tracking and key workflows. For complex admin tasks, a desktop browser is recommended. Your data stays in sync across devices.

Question 20

Which document formats can we edit in the browser?

Accepted Answer

TimenBill supports in-browser editing for .docx and .rtf files, plain text and code files, .xlsx workbooks with limited Excel fidelity, and PDFs with annotations. Unsupported formats can still be stored, previewed, or downloaded. On smaller screens, Word, Excel, and PDF browser editing is read-only.

Question 21

What is included in every plan?

Accepted Answer

Every plan includes the core modules: time, billing, projects, clients, team, and analytics. The workflows are the same across plans, so you do not lose access to core features when you change tiers. Differences are mainly ads and storage limits.

Question 22

Is a credit card required to start?

Accepted Answer

No. You can start on the free plan without entering a card. A card is only required when you choose a paid plan or add paid storage. You will see the full billing summary before anything is charged.

Question 23

How seat-based pricing works

Accepted Answer

A seat is one active member in your company roster who can log in and work. We bill based on active seats, not on pending invites or archived access. Invited, revoked, read-only, archived, or inactive users do not count toward the billed seat total. On monthly plans, the seat count for the next cycle reflects who is active at renewal. On annual plans, seats are reserved for the full term and can be reassigned as people join or leave.

Question 24

How much storage is included?

Accepted Answer

The Free plan includes 1 GB with ads. Plus includes 100 GB per paid seat, so two paid seats include 200 GB of total workspace storage, three paid seats include 300 GB, and so on. You can add 100 GB storage packs as needed. Storage limits apply to the workspace as a whole, not per user.

Question 25

How does the Plus AI allowance work?

Accepted Answer

Each paid Plus seat includes 300 AI tokens per allowance period. For monthly subscriptions, the included AI token allowance refreshes on each monthly renewal date. For annual subscriptions, the included AI token allowance refreshes each month on the subscription's monthly anniversary during the annual term. Clarification turns do not consume this included allowance.

Question 26

Do AI token packs expire or renew each month?

Accepted Answer

No. AI token packs are one-time company top-ups. They do not expire or auto-renew. If you buy one partway through a billing period, the full balance is added immediately. Purchased AI tokens are used after the included Plus AI allowance has been consumed.

Question 27

Can company admins turn on automatic AI token top-up?

Accepted Answer

Yes. Company admins can enable automatic AI token top-up, choose which token pack is reloaded, set the trigger token balance, and optionally cap monthly purchases or spending. A saved Stripe payment method is required before automatic top-up can be enabled.

Question 28

Can we add storage on the Free plan?

Accepted Answer

Yes. Storage packs add 100 GB each and are available on Free and Plus. Charges follow the same billing cadence as your plan (monthly or annual). Adding storage does not remove ads on the Free plan.

Question 29

Do you offer annual billing discounts?

Accepted Answer

Yes. Annual billing provides a discount equivalent to roughly two months free compared to paying monthly. The annual fee is charged up front at the start of the term. The next renewal occurs at the end of the term unless you cancel.

Question 30

How is TimenBill priced compared with alternatives?

Accepted Answer

We focus on the core workflows service teams need and keep the product lean instead of charging for lots of add-on modules. The ad-supported free plan helps subsidize costs so pricing stays simple. Paid plans remove ads and add more storage without changing the core feature set.

Question 31

Why does the Free plan show ads?

Accepted Answer

Ads fund the Free plan so small teams can start without paying. This lets us keep the core product available while still supporting ongoing development. Upgrading removes ads immediately.

Question 32

Where do ads appear?

Accepted Answer

A single banner appears in the top header of the app. We do not place ads inside invoices, exports, client emails, or other client deliverables. The banner is the only ad placement in the product.

Question 33

Do ads use our client or project data?

Accepted Answer

No. We do not sell personal information or workspace data. Ads are limited to the header banner and are not based on your client or project content. See the Privacy Policy for full details.

Question 34

Can we remove ads?

Accepted Answer

Yes. Paid plans are ad-free. As soon as your plan changes, the banner is removed in the app. You can confirm the change in the subscription summary.

Question 35

Do ads affect performance?

Accepted Answer

The banner loads separately from the core app so workflows remain fast. If the ad service is slow, the rest of the interface still loads and your data is not blocked. We keep the placement lightweight to avoid impacting timers or billing screens.

Question 36

What if we block ads?

Accepted Answer

On the Free plan, ad blockers can prevent the banner from loading. When that happens we show an ad-block dialog and pause access to the workspace until ads are allowed or you upgrade. You can disable the blocker and click retry, or choose Support us to go to subscriptions.

Question 37

How do we upgrade or downgrade plans?

Accepted Answer

Company administrators can change plans in subscription settings. Changes take effect immediately in the app, and the billing summary shows the exact charge or credit before you confirm. Upgrades typically apply right away, while downgrades adjust your next cycle; the summary clarifies the timing. You can review seats, storage, and ads in the same screen.

Question 38

Do you prorate plan changes?

Accepted Answer

Proration is calculated and shown during checkout before you confirm the change. The proration uses your current billing period and subscription start date as the anchor. Upgrades typically charge the difference immediately, and downgrades are reflected at the next renewal. You always see the exact amounts before confirming.

Question 39

Can we cancel at any time?

Accepted Answer

Yes. You can cancel whenever you choose, and the cancellation simply stops auto-renewal. Your plan stays active until the end of the current billing period, whether monthly or annual. If you cancel an annual plan halfway through, the service continues until the end of the subscription term and then moves to the Free plan. We do not issue refunds for unused time.

Question 40

What payment methods do you accept?

Accepted Answer

Subscriptions are billed by card through Stripe, and card details are handled directly by Stripe. You can update the payment method from subscription settings at any time. We do not store raw card details on TimenBill servers.

Question 41

Will we receive invoices or receipts?

Accepted Answer

Yes. Billing history and receipts are available to company administrators in subscription settings. Each charge includes a downloadable receipt or invoice record. You can download them for internal accounting.

Question 42

What happens if a payment fails?

Accepted Answer

We notify company administrators and prompt you to update the payment method. Stripe may retry the charge according to its retry schedule while the plan remains active. If the payment is not resolved, the subscription can downgrade to the Free plan at the end of the grace period. You can restore the paid plan once payment is updated.

Question 43

What happens to annual seats if staffing changes?

Accepted Answer

Annual plans reserve seats for the full term. If someone leaves, that seat does not reduce the price mid-term, but you can reassign it to another team member at no extra cost. Unused annual seats are not refunded or credited during the term. If you need fewer seats overall, adjust the seat count before the next annual renewal starts.

Question 44

Who owns the data we enter?

Accepted Answer

Your organization owns the content you enter. TimenBill acts as a service provider and processes data on your behalf. You control who has access to the workspace.

Question 45

Who can access our workspace data?

Accepted Answer

Only your authorized users can access your workspace data based on their roles and permissions. TimenBill staff access is limited to support or maintenance needs and is tightly controlled. We do not access customer data without a valid reason.

Question 46

Is data encrypted?

Accepted Answer

We use encryption in transit and enforce access controls to protect data. Administrative access is restricted and audited. Additional safeguards are described in our security documentation.

Question 47

Where is data stored?

Accepted Answer

Data may be stored or processed in Australia and other regions where our service providers operate. The exact region depends on the services used for hosting and delivery. We work with reputable providers and apply security controls across regions.

Question 48

What data do you collect?

Accepted Answer

We collect account details, workspace content you create, billing information, and product usage data needed to run the service. We avoid collecting data that is not required to deliver the product. You can review the categories in the Privacy Policy.

Question 49

Do you sell personal information?

Accepted Answer

No. We do not sell personal information. We use data only to operate and support the service. Details are documented in the Privacy Policy.

Question 50

Do you comply with GDPR and other privacy laws?

Accepted Answer

We aim to comply with applicable privacy laws, including GDPR where relevant. We honor privacy rights as described in the Privacy Policy, including access and deletion requests. If you need a formal compliance review, contact support.

Question 51

Can we request a data processing agreement or security review?

Accepted Answer

Yes. Contact us and we can provide standard DPA and security documentation. We can also answer vendor risk or security questionnaires. Allow a little lead time for formal reviews.

Question 52

Do you keep backups?

Accepted Answer

Yes. Backups are used for reliability and disaster recovery. We retain backups for a limited period based on operational needs. Deletion requests are honored in line with the retention policy.

Question 53

How long do you retain data?

Accepted Answer

We retain data for as long as it is needed to provide the service and meet legal requirements. Retention schedules may vary by data type. When data is no longer needed, we delete or de-identify it.

Question 54

Can we request deletion of our data?

Accepted Answer

Yes. Contact support to request deletion. We honor requests subject to legal and regulatory requirements. Deletion may take time to propagate through backups.

Question 55

What happens to data if we cancel?

Accepted Answer

If you cancel, your paid subscription remains active until the end of the current billing period. At the end of the term your workspace moves to the Free plan unless you resubscribe. If your storage exceeds the Free limit, you receive a grace period followed by a short download-only window to export overage files before storage limits and deletion policies apply.

Question 56

Can we export or migrate our data out later?

Accepted Answer

Yes. You can export reports, download invoices, and move key data out when needed. For larger migrations or broader workspace exports, contact support and we can help you plan the safest path. We recommend completing exports before the end of your paid term if you are leaving the service.

Question 57

What can we import today?

Accepted Answer

Clients and projects can be imported with the built-in self-serve import tools and templates. Historical time entries are not self-serve today. If you need historical time brought in, contact support with your data format and we can advise the best approach, including templates and assisted steps where available.

Question 58

Do you integrate with email and calendars?

Accepted Answer

TimenBill supports email and calendar integrations where available in your workspace. Configure them from the Integrations area and grant the required permissions with your provider. Availability may depend on your plan and identity provider.

Question 59

Is there an API for custom integrations?

Accepted Answer

Public API access is limited today. Tell us your integration needs and we will advise the best option or roadmap. For large integrations, we can discuss scoped access.

Question 60

Can we export data to accounting systems?

Accepted Answer

You can export invoices and reports to PDF or Excel for upload into your accounting system. Direct accounting connectors are on the roadmap. If you have a specific system, contact support and we can share current options.

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