Clear answers before you sign up.

TimenBill brings time tracking, billing, projects, clients, and analytics into one workspace so service teams can run work end to end without switching tools. Timers, project data, and billing details stay connected so the same work can flow into invoices and reports. It is designed to replace spreadsheets with a structured, auditable workflow.

Consultancies, agencies, and professional services teams that track time, bill clients, and want clear project visibility. It works well for teams that need shared timers, billing workflows, and reporting across multiple clients. Solo users can also run the same workflow without extra setup.

No. TimenBill runs in the browser, so there is nothing to install on desktops or servers. Use a modern browser on desktop or mobile and sign in. Updates are delivered automatically.

Most teams can be up and running in under an hour by creating a company, inviting teammates, and setting up the first client and project. If you need rates, tax profiles, or imports, plan a bit more time for configuration. You can also start with a pilot project and expand later.

Yes. You can run a single-user workspace and use the full time tracking and billing workflow. When you hire, you can add seats without changing how your data is structured. Pricing scales by active seats.

No. You can start on the free plan without entering a card. A card is only required when you choose a paid plan or add paid storage. You will see the full billing summary before anything is charged.

We focus on the core workflows service teams need and keep the product lean instead of charging for lots of add-on modules. The ad-supported free plan helps subsidize costs so pricing stays simple. Paid plans remove ads and add more storage without changing the core feature set.

Every plan includes the core modules: time, billing, projects, clients, team, and analytics. The workflows are the same across plans, so you do not lose access to core features when you change tiers. Differences are mainly ads and storage limits.

Seats are based on active members in your company roster, not on invited or archived users. On monthly plans, the seat count for the next cycle reflects who is active at renewal. On annual plans, seats are reserved for the full term, and you can reassign them as people join or leave. The billing summary shows the seat count used for charges.

Annual plans reserve seats for the full year, so removing a user does not reduce the price mid-term. The seat remains available for someone else to use at no extra cost. There are no refunds or credits for unused annual seats.

A seat is one active member in your company roster with Invitation Status set to Active and not marked inactive. Pending or revoked invites do not count as seats. Seats represent who can log in and work.

Yes. Annual billing provides a discount equivalent to roughly two months free compared to paying monthly. The annual fee is charged up front at the start of the term. The next renewal occurs at the end of the term unless you cancel.

The Free plan includes 1 GB with ads. Plus includes 10 GB plus 1 GB per active seat, and you can add 10 GB storage packs as needed. Storage limits apply to the workspace as a whole, not per user.

Yes. Storage packs add 10 GB each and are available on Free and Plus. Charges follow the same billing cadence as your plan (monthly or annual). Adding storage does not remove ads on the Free plan.

No. We only count active seats (Invitation Status = Active and not inactive). Removing or deactivating someone does not change the current billing period, but it reduces the seat count at the next monthly renewal. On annual plans, seats remain reserved for the term and can be reassigned. Invited or revoked users do not count as seats.

Ads fund the free plan so small teams can start without paying. This lets us keep the core product available while still supporting ongoing development. Upgrading removes ads immediately.

A single banner appears in the top header of the app. We do not place ads inside invoices, exports, client emails, or other client deliverables. The banner is the only ad placement in the product.

No. We do not sell personal information or workspace data. Ads are limited to the header banner and are not based on your client or project content. See the Privacy Policy for full details.

Yes. Paid plans are ad-free. As soon as your plan changes, the banner is removed in the app. You can confirm the change in the subscription summary.

The banner loads separately from the core app so workflows remain fast. If the ad service is slow, the rest of the interface still loads and your data is not blocked. We keep the placement lightweight to avoid impacting timers or billing screens.

On the Free plan, ad blockers can prevent the banner from loading. When that happens we show an ad-block dialog and pause access to the workspace until ads are allowed or you upgrade. You can disable the blocker and click retry, or choose Support us to go to subscriptions.

No. We do not sell personal information. We use data only to operate and support the service. Details are documented in the Privacy Policy.

We use encryption in transit and enforce access controls to protect data. Administrative access is restricted and audited. Additional safeguards are described in our security documentation.

Only your authorized users can access your workspace data based on their roles and permissions. TimenBill staff access is limited to support or maintenance needs and is tightly controlled. We do not access customer data without a valid reason.

Data may be stored or processed in Australia and other regions where our service providers operate. The exact region depends on the services used for hosting and delivery. We work with reputable providers and apply security controls across regions.

We collect account details, workspace content you create, billing information, and product usage data needed to run the service. We avoid collecting data that is not required to deliver the product. You can review the categories in the Privacy Policy.

Yes. Contact us and we can provide standard DPA and security documentation. We can also answer vendor risk or security questionnaires. Allow a little lead time for formal reviews.

We aim to comply with applicable privacy laws, including GDPR where relevant. We honor privacy rights as described in the Privacy Policy, including access and deletion requests. If you need a formal compliance review, contact support.

Your organization owns the content you enter. TimenBill acts as a service provider and processes data on your behalf. You control who has access to the workspace.

We retain data for as long as it is needed to provide the service and meet legal requirements. Retention schedules may vary by data type. When data is no longer needed, we delete or de-identify it.

If you cancel, your paid subscription remains active until the end of the current billing period. At the end of the term your workspace moves to the Free plan unless you resubscribe. If your storage exceeds the Free limit, you receive a grace period followed by a short download-only window to export overage files before storage limits and deletion policies apply.

Yes. You can export reports and download invoices at any time. For larger exports, contact support and we can help you plan the process. We recommend exporting before the end of your paid term.

Yes. Contact support to request deletion. We honor requests subject to legal and regulatory requirements. Deletion may take time to propagate through backups.

Yes. Backups are used for reliability and disaster recovery. We retain backups for a limited period based on operational needs. Deletion requests are honored in line with the retention policy.

Company administrators can change plans in subscription settings. Changes take effect immediately in the app, and the billing summary shows the exact charge or credit before you confirm. Upgrades typically apply right away, while downgrades adjust your next cycle; the summary clarifies the timing. You can review seats, storage, and ads in the same screen.

Yes. You can cancel whenever you choose, and the cancellation simply stops auto-renewal. Your plan stays active until the end of the current billing period, whether monthly or annual. If you cancel an annual plan halfway through, the service continues until the end of the subscription term and then moves to the Free plan. We do not issue refunds for unused time.

Proration is calculated and shown during checkout before you confirm the change. The proration uses your current billing period and subscription start date as the anchor. Upgrades typically charge the difference immediately, and downgrades are reflected at the next renewal. You always see the exact amounts before confirming.

Annual seats are reserved for the entire term, so unused seats are not refunded or credited mid-term. You can reassign a paid seat to another team member at any time. If you need fewer seats at renewal, adjust the seat count before the next annual term starts.

Subscriptions are billed by card through Stripe, and card details are handled directly by Stripe. You can update the payment method from subscription settings at any time. We do not store raw card details on TimenBill servers.

Yes. Billing history and receipts are available to company administrators in subscription settings. Each charge includes a downloadable receipt or invoice record. You can download them for internal accounting.

We notify company administrators and prompt you to update the payment method. Stripe may retry the charge according to its retry schedule while the plan remains active. If the payment is not resolved, the subscription can downgrade to the Free plan at the end of the grace period. You can restore the paid plan once payment is updated.

Yes. Use the built-in Client and Project import tools with the provided templates. Download the spreadsheet, fill in the required columns, and upload it for validation. Fix any errors in the preview before you commit the import.

Historical time entry import is not self-serve today. Contact support and share your data format so we can advise the best approach. If we can import it, we will provide a template and steps.

TimenBill supports email and calendar integrations where available in your workspace. Configure them from the Integrations area and grant the required permissions with your provider. Availability may depend on your plan and identity provider.

Public API access is limited today. Tell us your integration needs and we will advise the best option or roadmap. For large integrations, we can discuss scoped access.

You can export invoices and reports to PDF or Excel for upload into your accounting system. Direct accounting connectors are on the roadmap. If you have a specific system, contact support and we can share current options.

Yes. You can export key data such as invoices, reports, and lists. If you need a larger migration, contact support for guidance. Plan the export before the end of your paid term to avoid storage limits.

Use the in-app support to raise tickets for help. Include screenshots, IDs, or steps to reproduce so we can resolve issues faster. Support responses are sent to the email associated with your request.

Yes. The in-app helper includes tutorials and FAQs to get people started quickly. We can also provide guided onboarding sessions on request. Contact support to schedule.

Yes. We can run role-based training sessions and rollout tips tailored to your workflows. Training is scheduled through support and can focus on billing, projects, or reporting. Let us know your team size and goals.

We share major updates in release notes and via support communications. If you want insight into upcoming features, contact support and we can share current priorities. Timelines are subject to change.

Yes. A single user can belong to multiple companies and switch between them in the header. Each company has its own data, settings, and permissions. Your access level can differ per company.

Yes. The app is responsive and supports mobile-friendly time tracking and key workflows. For complex admin tasks, a desktop browser is recommended. Your data stays in sync across devices.